When businesses are trading internationally they do, broadly speaking, two things when communicating:
They talk face to face
- They talk on the phone
Forgive me if I am being very basic here, but we often get asked the difference between international and roaming calls, so I hope that this article explains the difference. Let’s look at what a business does in the two situations above.
Face to Face
Ignoring the issues about getting there, let’s assume this business is working with a company in Switzerland. Remembering that Switzerland isn’t part of the EU, there is no cap on roaming charges, although some of the mobile operators will apply the caps voluntarily. The UK Managing Director is out there to maintain the relationship with the Swiss business.
He will ask a number of things of his mobile:
- making calls to Swiss numbers – hopefully not “I’m running late, I’ll be 10 minutes”
- calling back to the UK office – ideally to say more business is happening
- picking up email as he moves between the hotel and meetings
- calling clients or suppliers in other countries, both in Europe and elsewhere
- perhaps acting as a mobile hotspot to download documents from the home office servers
All of the above is roaming activity, whether for calls or for data needs.
Talking on the phone
This is the easy one. Any call made from the UK to the Swiss company is an international call.
Amiigo talks constantly about saving money for organisations who work internationally. Most people then believe this is purely about roaming – when the business traveller is overseas – but most of the calls we carry are actually made in the UK. 82% of the calls we carry like this
I hope this clarifies matters and apologies if it is a little basic